Last updated: September 2026
A booking is confirmed once your deposit payment has been successfully processed. Until then, your selected time slot is not guaranteed and may be booked by someone else.
A deposit is required to confirm every booking. The remaining balance is paid in person — by cash or bank transfer — at your appointment. The deposit amount is shown clearly before you confirm your booking.
You can cancel or reschedule your appointment yourself using the link in your booking confirmation email, up until 24 hours before your appointment time. Cancellations made within 24 hours of the appointment, or missed appointments, forfeit the deposit.
Please try to arrive on time. Appointments are booked for a fixed amount of time, so a late start means less time is available for your treatment.
If you're running late, or need to cancel, please let Elena know as soon as possible.
Arriving more than 15 minutes late may mean your appointment needs to be shortened or rescheduled. Where the time remaining isn't enough to complete the appointment, it's treated as a late cancellation and the £10 deposit isn't refunded, since the slot can't be offered to another client at such short notice.
If you upload a reference photo when booking, it's used solely to help prepare for your appointment and is stored securely (see our Privacy Policy for details).
We take reasonable care in providing our services. Please let us know before your appointment about any allergies, sensitivities, or conditions that might affect your treatment.
We may update these terms from time to time. The current version is always available on this page.
Questions about these terms can be sent to elena.dumitriu2006@gmail.com.